Our Culture at 10 Creative Solutions Sdn Bhd (10CS)
At 10 Creative Solutions Sdn Bhd (10CS), our culture is guided by strong values and translated into measurable actions through the SMART framework, ensuring that our principles are not only upheld, but consistently practiced and improved.
Our Guiding Principles
Trust in God, Integrity and Truthfulness
Customer-First Mindset
Justice
Continuous Innovation and Quality
Sustainability and Responsibility in All Operations
Our SMART Culture Framework
We embed our guiding principles into daily operations using the SMART approach.
Specific
Clearly defined behaviors and expectations
Measurable
Clearly defined behaviors and expectations
Agreed
Aligned across all levels of the organization
Realistic
Achievable within operational capabilities
Time-Bound
Monitored within defined timelines
Culture in Action
Trust in God, Integrity and Truthfulness
We uphold honesty, ethical conduct, and transparency in all business dealings.
Measurable
- Zero tolerance for corruption and unethical practices
- 100% compliance with Anti-Bribery and governance policies
Customer-First Mindset
We prioritize client needs, satisfaction, and long-term partnership.
Measurable
- Client satisfaction score (target: ≥ 90%)
- Response time to client inquiries (within 1–2 working days)
Justice
We ensure fairness, transparency, and impartiality in all decisions and engagements.
Measurable
- Equal opportunity practices across hiring and project assignments
- Zero unresolved internal grievances beyond defined SLA
Continuous Innovation and Quality
We continuously improve our solutions, processes, and capabilities.
Measurable
- Annual staff certification and training completion (target: 100%)
- Number of innovation initiatives or improvements implemented
Sustainability and Responsibility in All Operations
We operate responsibly, considering environmental, social, and governance (ESG) impacts.
Measurable
- Compliance with environmental and safety policies
- Reduction in operational inefficiencies and resource wastage
Our Commitment
At 10CS, culture is not just a statement, it is a measurable commitment embedded into how we operate, deliver, and grow. Through the SMART framework, we ensure our principles benefit our clients, employees, and stakeholders.